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NARSF Office Location Map

Programs at 170 Wallace Street

  • Administration: Upstairs, accessed by front door, street level.
  • LIFT Program: In rear of 170 Wallace Street, accessed by driveway alongside building
  • Transitions Program: Same as LIFT Program.

Programs at 190 Wallace Street

The Mental Health Outreach Program, Sexual Abuse Intervention Program, and Eating Disorders Program are situated on the second floor of 190 Wallace Street. This location has wheelchair access and an elevator. Doors are routinely locked at 4:30 p.m.

Programs at 375 Franklyn Street

Central Vancouver Island Harm Reduction Services is situated on the corner of Franklyn and Wesley Street, next to the old Quesnell Street Gym. This location has wheelchair access via the front door. Services are accessed via Wesley Street.


Offices are located on City bus routes and pay parking is located in front of the each location. There is one disability parking spot directly in front of 170/190 Wallace and another one across the street (west side of Wallace Street). 2 hour free parking is available on Wentworth Street and on Franklyn Street. Unfortunately, there is no parking available at the rear of 170 Wallace where the LIFT and Transitions programs are located unless your appointment is later than 5 p.m. weekdays. Limited parking is available at 375 Franklyn Street.

Access to wheelchair accessible washrooms is available on the 2nd floor at 190 Wallace Street. If you are unable to manage stairs, please advise our staff and an alternative location will be made available for you and your family. In addition, if you have hearing, sight or language difficulties, we will work with you to accommodate your needs.

NARSF Programs uses the Telus-Relay Service (TRS). TRS enables persons who are deaf, hard of hearing or experience difficulty with speech and who use a Teletypewriter (TTY) to communicate with other people. The TRS service through Telus provides specially trained operators to relay a conversation between an individual using a TTY (teletypewriter) and an individual using a standard telephone. Telus also provides the services of Voice Carry Over (VCO) and Hearing Carry Over (HCO).

TRS is available 24 hours a day, 7 days a week and there is no additional charge for using the TRS to place local calls. Calls placed through the TRS are entirely confidential. TELUS Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.