Accountability - Our Complaint Resolution Process
At NARSF Programs Ltd. we are committed to providing excellent service. An important part of our commitment to you is providing you with the opportunity for feedback about the services you receive. You can do this in a number of ways.
- Address your concerns with the staff person involved with you and your family
- Speak with the supervisor responsible for the staff you worked with. You can ask the staff person for that information or you can call our administration office 250.754.2773 to obtain this information. .
- If required, complete a Service Grievance Form (available from our administration office at 201-170 Wallace Street Nanaimo or download from our site) and submit it in confidence to: Director, NARSF Programs Ltd.
- The Director will respond to your concerns within 10 working days and provide you with additional information for registering your concerns should you fail to be satisfied with the Director’s response.
- Obtain a copy of the Complaints Resolution Form from the Ministry of Children & Family Development Regional Office at 2-1-6551 Aulds Road, Nanaimo. Or online at http://www.mcf.gov.bc.ca/complaints/forms.htm
- If the matter still stands unresolved after contact with the Director, we will provide you with a third party contact so that you may follow up your concerns.